Payment & Refund Policy
Effective Date: 16th June 2024
1. Introduction At Epic Digital Agencies, we value transparency and strive to provide high-quality services. This policy outlines our payment terms and refund conditions to ensure a clear understanding between our company and our clients.
2. Payments
- Advance Payment: Services will commence only after full payment or an agreed-upon advance payment has been received. This policy ensures that we allocate the necessary resources and time to your project.
- Payment Methods: We accept payments via Credit card, bank transfer. Detailed payment instructions will be provided upon service agreement.
3. Refund Policy
- No Refunds: Payments made for services are non-refundable. Due to the customized nature of our work, we do not offer refunds once payment has been received.
- Service Inability: A refund will only be issued if we are unable to provide the service you requested. In such cases, you will be eligible for a full refund of the amount paid.
4. Non-Refundable Services
- Custom Work: All custom services delivered as per the agreement are non-refundable.
- Third-Party Fees: Any fees paid to third-party service providers on your behalf are non-refundable.
5. Refund Process
- Request Submission: If you believe you are eligible for a refund due to our inability to provide the requested service, please contact us at hello {at} epicagencies {dot} lk with your order details and a description of the issue.
- Review and Approval: We will review your request and notify you of the approval or rejection of your refund within 10 business days.
- Refund Issuance: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 10business days.
6. Contact Us If you have any questions about our Payments and Refund Policy, please contact us at hello {at} epicagencies {dot} lk.